Customer support software that helps growing teams get live faster
Manage customer conversations, tickets, help content and support workflows in one simple workspace, without unnecessary complexity.
Clear setup
Self-serve trial
Cancel anytime
Already powering millions of customer interactions
Resolved interactions (12 months)
Platform uptime
Signup to first resolution
Go from signup to support faster
Pleased is designed to make setup clear, simple and fast, so your team can move from trial to supporting customers with less friction.
Create your workspace
Go from signup to a support workspace without waiting for manual setup.
Set up your channels
Add chat, email and your knowledge base with clear setup guidance.
Start supporting customers
Manage conversations, assign work and track performance from one place.
Built for how support teams actually work
Keep conversations, customer context, ownership and internal actions together so agents can resolve issues faster without switching between tools.
Role-based permissions
Shared ownership and assignments
Private internal notes
Why teams choose Pleased
Get live faster
Set up your workspace, channels and support workflows without weeks of configuration.
Manage support in one place
Bring conversations, tickets, help content and team actions into one workspace.
Built for fast-moving teams
Help agents move quickly with clear queues, customer context and simple workflows.
Scale without unnecessary complexity
Add more channels, automation, analytics and AI as your support operation expands.
One platform for customer conversations, tickets and support operations
Manage conversations, tickets, self-service content and support workflows from one simple platform.
Manage all conversations in one place
Bring email, chat and customer requests into a shared workspace so your team can stay organized and respond faster.
Support customers in real time
Help customers quickly through live chat and move them to the right team when they need a human response.
Help customers find answers
Create clear support articles that reduce repetitive questions and give customers instant help.
Reduce repetitive support work
Route, assign and update conversations automatically so your team spends less time on manual admin.
Need help choosing?
Not sure which plan is right for you?
Talk to our team and we’ll help you choose the right setup for your business today, with a clear path to trial or self-serve onboarding later.